Privacy Policy – Luxury Tours Portugal

Last updated: 25/11/2025

Luxury Tours Portugal (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website https://luxurytours.pt/ or when you book any of our services.

We comply with the General Data Protection Regulation (GDPR) and all applicable Portuguese data protection laws.

1. Information We Collect

We may collect the following types of personal data:

A. Information you provide directly

  • Name

  • Email address

  • Phone number

  • Country of residence

  • Booking details

  • Payment-related information (processed securely through third-party providers)

B. Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages viewed

  • Time spent on pages

  • Cookies and tracking technologies (see section 7)

C. Information from third parties

If you book through platforms (e.g., Google, TripAdvisor, GetYourGuide), they may share your booking details with us.

2. How We Use Your Information

We use your personal data to:

  • Process and manage your tour bookings

  • Contact you regarding your reservation

  • Send confirmations, updates, and service-related messages

  • Improve our website and user experience

  • Respond to customer inquiries

  • Comply with legal obligations

We do not sell your data to third parties.

3. Legal Basis for Processing

We process your data under the following legal bases:

  • Contract – To fulfil your booking

  • Consent – When you opt in to receive marketing or give cookie consent

  • Legitimate interests – To improve our site and service

  • Legal obligation – To comply with tax or regulatory requirements

4. Sharing Your Data

We only share your personal data with:

  • Our approved service partners (drivers, guides, tour operators)

  • Payment processors

  • IT providers supporting our website

  • Legal authorities if required by law

All third parties comply with GDPR and process data securely.

5. Data Retention

We keep your data only for as long as necessary:

  • Booking and service information: up to 7 years (legal/tax obligations)

  • Marketing email consent: until you unsubscribe

  • Analytics and cookies: according to cookie duration

When no longer required, your data is securely deleted.

6. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Withdraw consent

  • Restrict processing

  • Request data portability

  • Object to processing

  • Lodge a complaint with CNPD (Portuguese Data Protection Authority)

To exercise your rights, contact us at:

📧 luxurytoursp@gmail.com

7. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve functionality

  • Analyse website usage

  • Enhance your browsing experience

  • Personalise content

You can manage or disable cookies through your browser settings. By continuing to browse our site, you accept our cookie usage.

8. Security of Your Information

We implement strong technical and organisational measures to protect your data, including:

  • SSL encryption

  • Secure servers

  • Access control

  • Data minimisation

However, no online system is 100% secure.

9. Links to External Websites

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their policies separately.

10. Contact Us

For questions about this Privacy Policy or your data rights, contact:

📧 luxurytoursp@gmail.com
📱 +351 918 521 072

Luxury Tours Portugal
Lisbon, Portugal

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.